Privacy Policy

Here is a comprehensive Privacy Policy draft tailored specifically for Tech Relevant Pvt. Ltd. and its School ERP product.

This policy is based on standard regulations for Indian educational software providers (including the Digital Personal Data Protection Act considerations) and the specific public details of Tech Relevant Pvt. Ltd. (Gorakhpur, UP).

1. Introduction

Welcome to Tech Relevant Pvt. Ltd. We are committed to protecting your personal information and your right to privacy. This Privacy Policy governs the access and use of our School ERP System, mobile applications (Student App, Teacher App, Parent App), and related services.

By accessing or using our School ERP services, you consent to the data practices described in this policy. If you do not agree with any part of this policy, please discontinue use of our services immediately.

2. Information We Collect

We collect information strictly for the purpose of providing educational management services to schools, students, and parents.

A. Information Provided by Schools

The School/Institution using our ERP acts as the Data Fiduciary (Controller), and we act as the Data Processor. The school may upload:

• Student Data: Name, admission number, roll number, date of birth, blood group, class/section, and attendance records.

• Parent/Guardian Data: Names, phone numbers, email addresses, and residential addresses.

• Staff Data: Teacher names, qualifications, contact details, payroll information, and attendance logs.

• Academic Records: Marks, grades, report cards, homework, and assignment submissions.

B. Information Collected Automatically

When you use our Mobile Apps or Web Portal, we may automatically collect:

• Device Information: Device model, operating system (Android/iOS), unique device identifiers (IMEI/UUID), and IP address.

• Usage Data: Login timestamps, features used, and crash logs to help us improve system stability.

C. Permissions Requested (Mobile App)

When you use our Mobile Apps or Web Portal, we may automatically collect:

• Camera/Storage: To upload profile photos, homework assignments, or fee receipts.

• Files/Media: To download report cards, homework attachments, and circulars.

• Notifications: To send alerts for attendance, fee dues, and urgent school notices.

3. How We Use Your Information

We use the collected data solely for the following purposes:

School Administration: To facilitate admission, attendance tracking, timetable management, and library usage.

Communication: To send SMS/Email alerts regarding school closure, homework, fees, and exam schedules.

Academic Reporting: To generate report cards, grade books, and transfer certificates.

Fee Management: To process fee payments and generate receipts (via third-party payment gateways).

Security: To verify user identity and prevent unauthorized access to student data.

4. Data Sharing and Disclosure

We only share information in the following limited circumstances:

With the School: All data is accessible to authorized administrators of the respective educational institution.

Service Providers: We may use trusted third-party providers for specific services (e.g., SMS Gateway providers for sending alerts, Payment Gateways for fee collection). These providers have access only to the data necessary to perform their functions.

Legal Compliance: We may disclose information if required by law, court order, or government regulation.

5. Data Security

We implement industry-standard security measures to protect your data, including:

Encryption: Data transmission over the internet is secured using SSL/TLS encryption.

Access Control: Strict role-based access control (RBAC) ensures that only authorized personnel (e.g., Teachers/Principals) can view sensitive student data.

Secure Servers: Our servers are hosted in secure data center environments with regular backups.

6. Data Retention

We retain student and school data only as long as the School subscribes to our services. Upon termination of the contract, data is either returned to the school or securely deleted in accordance with the service agreement.

6. Your Rights

Access & Correction: Parents and students can view their data via the app. Requests for correction (e.g., wrong spelling of name, change of phone number) should be directed to the School Administration, as they control the master data.

Grievance Redressal: If you have concerns about data privacy, you may contact our support team.